Return and Refund  Policy 

Pro Geo Survey Ltd Return and Refund Policy

Last updated: September 2023

 

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Thank you for shopping with Pro Geo Survey Ltd. We appreciate your business and want to ensure your satisfaction with our products. Please read our Return and Refund Policy carefully to understand your rights and responsibilities regarding returns and refunds.

 

1. Return Eligibility

   - You may request a return within 14 days of the date of purchase.

   - To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

   - Some items, such as downloadable software, may not be eligible for returns. Please contact us for specific details.

 

2. Return Process

   - To initiate a return, please contact Doug@progeosurvey.co.uk or 01342458461 to arrange a return 

   - You are responsible for the return shipping costs unless the return is due to a mistake on our part.

 

3. Refund Process

   - Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.

   - If your return is approved, a refund will be issued to the original payment method

   - Refunds may take some time to process and appear in your account, depending on your payment provider.

 

4. Exchanges

   - Please contact Doug@progeosurvey.co.uk or 01342458461to arrange an exchange.

 

5. Damaged or Defective Items

   - If you receive a damaged or defective item, please contact Doug@progeosurvey.co.uk or 01342458461 immediately, providing clear photos and a description of the issue.

   - We will arrange for a replacement or refund, including return shipping costs in such cases.

 

6. Non-Returnable Items

   - Certain items, as specified in Section 1, may not be eligible for returns.

 

7. Cancellation Policy

   - If you need to cancel an order, please contact Doug@progeosurvey.co.uk or 01342458461 as soon as possible. Once an order has been shipped, it cannot be canceled, and you will need to follow the return process after receiving the item.

 

8. Changes to this Policy

   - We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on our website, and the date of the last update will be revised accordingly.

 

If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact Doug@progeosurvey.co.uk or 01342458461 We are here to assist you and ensure a smooth shopping experience.

 

Thank you for choosing ProGEO Survey Ltd, and we appreciate your trust in our products and services.

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